Security Policy

Shipping and Handling

All U.S. orders will be shipped by UPS Ground Service, unless otherwise specified at the time of the order. All shipping charges will be added to the order total. International orders will be shipped as requested by the customer at their expense.

Shipping charges for continental U.S. only:

  • $ 0.00 to 25.00 – $ 6.00
  • $26.00 to 50.00 – $ 8.00
  • $51.00 to 75.00 – $10.00
  • $76.00 to 100.00 – $12.00
  • $101.00 to 1000.00 – $ 18.00
  • $1001.00 to 5000.00 – $ 25.00
  • $5,001.00 to 10,000.00 – $100.00
  • $10,001.00 to 20,000.00 – $150.00

NOTE: The above shipping and handling charges apply only to the continental United States. Shipping charges for Alaska, Hawaii, and for international orders will be quoted upon request.

Copyrights

All HIWT digital training programs and books are protected by copyright. This material may not be duplicated in whole or in part.

Return Policy

There will be a restocking charge of 20% of the original net invoice amount. Credit return will be determined by HIWT according to the condition of the returned items. (All return items must be in new, unlabeled, and unused condition.)

Books

Any request for return must be received within thirty (30) days of the original invoice date. The original invoice number must be indicated on the request for return.

Digital Video Discs (DVDs)

Any request for return must be received within thirty (30) days of the original invoice date. The original invoice number must be indicated on the request for return.

Cancellation Policy

Cancellation of an order or any part of an order by the purchaser must be made prior to shipment without a cancellation fee being assessed.

DVD Warranty

All Hobart Institute of Welding Technology DVDs are warranted for a period of ninety (90) days after invoice date against defects including dropout or loss of signal. This does not include mechanical operation of equipment components. DVDs have been inspected by the manufacturer and the duplicator. All questions involving warranty should be directed to the bookstore prior to returning any defective DVDs.

To avoid damage to the DVDs, they should be returned to their original cases after use. Maintenance of equipment should follow the manufacturers’ instruction.

Discounts

A 20% educational discount applies to all non-profit schools with 501(c)3 status.

Prices

All prices are in U.S. dollars. Prices subject to change without notice.